Frequently Asked Questions

Please see below a list of FAQs related to the Artmill interactive designer.  If you need additional help, please send us an e-mail at help@artmill.com or call 855-ART-MILL (278-6455)


The 3 Step Order Process

 

 


Ordering

How do I get the best quality digital image? 

If you are using an image taken on a digital camera, we recommend that you set your camera on the highest quality setting available and then use our reference table below for general guidance on print sizes. If you are not sure if your image is suitable, you can simply attach your digital file in an email to us at info@artmill.com with the subject header ‘Please test’, telling us what style and size you are considering and we will reply with our recommendation.

Use our simple reference table below for general guidance on print sizes.

Size of File

(Resolution)

5”x7”

8”x10”

11”x14”

16”x20”

20”x30”

24”x36”

30”x40”

< 2 Megapixels

X

X

         

2 -5 Megapixels

X

X

X

       

5 - 8 Megapixels

X

X

X

X

X

   

> 8 Megapixels

X

X

X

X

X

X

X

Note: Megapixels is defined as the total number of horizontal pixels multiplied by the total number of vertical pixels. As a rule of thumb, more pixels mean more image information, which will often times produce better quality prints. 

How do I upload a digital image to you?

If you have a digital copy of an image, there is nothing you need to send to us. When you start the order process, you can either upload an image from your local drive, or access your images using your existing Facebook or Instagram Accounts. If you do not have a digital image and would like to send us a hard-copy of your print, you will still process your order normally and you will be provided instructions on where to send your print. Please be sure to send your print via certified mail and pack your print carefully to prevent damage while in transit. If it is a one-of-a-kind item, Artmill can scan your item for you and re-send you the original item when the completed order is ready to ship out (subject to additional costs).

What image type can I upload and is there a maximum file size? 

We are able to accept .jpeg, .tiff, .png file formats. The optimal digital format to upload are high-resolution, jpeg files. The JPEG compression format is a very efficient, lossy image compression algorithm designed specifically for saving photographic images. It takes advantage of how humans see color versus brightness to only save information needed to reproduce the image for people to view.  The minimum file size that you can upload is 100kb. The maximum file size that you can upload is 100mb.

What is the minimum and maximum product size I can order? 

For most of the products offered on Artmill, the minimum size that can be ordered is 5”x7”. For the Gallery Light Box, the minimum size is 11”x14”. There is a maximum size of 30”x40” on all products. However, if you are interested in going larger, please contact us and we can quote you the cost for production and shipping. Our largest size is typically 48"x96".

Will you retouch my image? 

We do not automatically retouch images. If there are small imperfections in the image, you can ask us to remove these. If we consider the work to be major, we will provide you a cost estimate before undertaking any work on your image. If you are interested in having us do digital editing to your image, please e-mail us the image to info@artmill.com with your touch-up request and someone will be able to assist you.


New Users

How do I log into my account?

Logging in to your account is quick and easy. At any time, you can click the “Login” button (shape of a person) on the top navigation panel. Just enter your email address and password here.

How do I register for an account?

There is no formal registration process. All you need to sign up is a valid email account. There are no registration fees or minimum orders.

What are your privacy features on your website?

Artmill has privacy measures to protect the loss, misuse and alteration of the information under our control. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected online. Access to data is limited to authorized Artmill staff members, and is further restricted by password protection mechanisms. Web security and security procedures are reviewed and may be updated on a regular basis to ensure strong data collection. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL. Credit card information is not stored in our data base.


Product Information

What kind of quality are your products? 

Our products use the same materials and processes that we employ for the finest artists and galleries around. We have been serving artists and galleries for many years and our commitment to using the highest quality materials and labor is reflected in all the products we offer on our website. You will be amazed at the quality of the artwork when you see it in person. Best of all, our prices are affordable and we are confident that we have a presentation style that suits your demands.

What kind of prints do you produce?

Printmaking is an art and a science. Printing is not as simple as loading a printer with paper and ink and pressing print. We’ve been doing this for many years and have mastered the art of printing. We use the highest quality photo paper available and use pigment inks for superior color vibrancy and durability; archival rating of over 100 years. Each print is printed according to giclée standards. Giclée is a fancy word to describe a high quality art print, the types of reproductions you'll find in high end galleries. Unlike many of the printers out there, we actually print giclée prints for professional artists and photographers, so we are well versed with fine art expectations. We use that experience and high quality standard for each print to ensure that your print is treated like a work of fine art.

Will my print fade? 

No, the finished piece should last a very, long time. At Artmill, we utilize the best materials on the market as it relates to your print and finishing materials. Artmill prints are durable; they register an archival rating of over 100 years. In addition, all our products, excluding the Gallery Acrylic Sandwich and Gallery Lightbox which have acrylic shielding, have a matte UV lamination applied to the face of the print for protection. Unlike conventional framing, once your art, document, or photo has been mounted and laminated using our innovative process, it is permanently preserved from UV light, wrinkling, sagging, dirt, stains, smoke, moisture and mildew.    

Are your products ready to hang?

All our products come ready to hang. Unlike picture frames, which come with wire, we avoid wire, unless you ask for it. All our products, up to a certain size, come with a groove that is routed in the back for hanging. All you need to do is hang screws in the wall (be sure to use anchors if you are drilling into drywall), making sure they are level and secure. Insert the screws in the groove in the back and you will have a mount that is flush to the wall with no gap between your piece and the wall. Required tools consist of a drill, screwdriver and level. For larger pieces and for the Gallery Acrylic Sandwich, we will affix a french cleat on the back of our artwork and give you a wooden cleat bar to install in your wall to hang your artwork from. This will provide the necessary support to hang your piece elegantly and safely to your wall. No special tools are required. If you need assistance hanging your work, please contact us.


Use & Care

How can I take care of my artwork? 

There really isn't anything to take care of. Fingerprints, dust, dirt can be wiped out with a dry or damp, soft cloth (microfiber rags work really well). Mild cleaners applied to a soft cloth can be used as well.

Do you have any suggestions on where to hang my Art? 

Please note that in order to ensure optimum longevity, it is best to follow these hanging tips:

  • avoid hanging your art in direct sunlight.
  • hang your art high enough on the wall so children cannot reach them
  • hanging your art in high-traffic areas makes them more susceptible for falling off the wall; ensure that your pieces are securely fastened to the wall
  • hang your art in an environment with stable temperatures and away from ventilations that pump hot and cold air

Do you repair damaged artwork? 

Depending on the extent of the damage to your artwork, there may be a means to have it repaired. To inquire about repairing a damaged product, please email us at help@artmill.com and label the subject “Repair Damaged Artwork”. Please attach an image(s) to your e-mail that shows the damage and a brief description in the body of your e-mail that explains the extent of the damage. We will respond back to your inquiry with our opinion on whether your artwork is repairable and a cost estimate for repair.


Pricing, Shipping & Returns

What is your pricing for your products? 

Pricing for standard sizes of each product can be found under the products tab. Each product is priced differently as you click on each product. Generally speaking, the larger you go, the costlier it becomes, but it becomes less expensive per unit as you increase the size. A good example of this is the cost of an 11x14 which is almost twice the size (surface area) of an 8x10 is not double the cost; it is closer to 1.5x the cost. Your final price will be determined after you add your item to your cart.

How will my order be shipped? 

Your order will be very carefully packaged to avoid damage in transit. We ship using UPS to the mailing address specified on your order. Your most economical form of shipping will be UPS Ground.   If you need your order expedited, you can always choose a more expedited shipping option to minimize transit time. When your order is shipped, you will be sent an e-mail message notifying you with the respective UPS tracking number.

How long will it take to receive my order? 

We aim to complete and deliver your finished product(s) within 10 business days from receipt. This timeframe includes manufacturing your product and shipping it to your respective destination. Priority forms of shipping will narrow this timeframe by days, depending on your delivery method. If you have a special timing requirement, please contact us to find out if we can arrange a rush order.

If I am not satisfied with my product, what can I do? 

Our goal at Artmill is 100% customer satisfaction. If you are not happy with the quality of your order, contact us within 30 days and we will redo it free of charge, except for shipping costs. We cannot be responsible for poor image quality resulting from inadequate resolution or improper exposure. Please know that digital files do not have a wide latitude for adjustment. In addition, please preview your images to ensure that all customizable features are to your liking before placing your order. When your package is delivered please check to ensure it is in perfect condition before signing and if it is not, please bring this to the attention of the courier.

Do you ship internationally?

Yes, not only can we deliver to all 50 states; we also ship our products around the world. The problem we have found is that certain sizes (especially larger sizes) can be very expensive to ship. We ask that users from countries outside the US to give us your address, size and style of the artwork, and we can give you a custom shipping quote.

What if my artwork is damaged in shipping?

Congratulations! You've received your new artwork, and we're confident you're going to love it. It's very rare but it does happen from time to time that a package is damaged in shipment. When this happens we want to get the issue resolved promptly for you. Follow these quick tips for a speedy resolution.


Policies & Procedures

Can I make a correction to my order after it has been submitted?

If your order has been submitted but not entered into production, Artmill allows you to make a correction to your order.  If you are interested in making a correction to your order, please call or e-mail us immediately at 855- ART - MILL or help@artmill.com.

Do you store the images online that I order? 

At Artmill, you receive free online storage of your images for 180 days. In the event that you do not place a reprint order, your image(s) will be deleted.

Are my images and personal information secure online? 

Artmill has privacy measures to protect the loss, misuse and alteration of the information under our control. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected on line. Access to data is limited to authorized Artmill staff members, and is further restricted by password protection mechanisms. Web security and security procedures are reviewed and may be updated on a regular basis to ensure strong data collection. By default, all orders placed on our site are done on a secure server that encrypts all financial information through SSL. Credit card information is not stored in our database.

Can I upload any image for ordering?

You must have the legal right to all of the images you upload, share or copy with Artmill. Images provided to you by professional photographers or made available through websites, magazines, books or other resources are protected by copyright laws and should not be uploaded or shared in any fashion.  It is your responsibility to ensure that you have cleared use of the image with the copyright owner. By submitting an order to Artmill, you are acknowledging that you own the rights to the submitted image and/or have received permission from the owner.

What are your liability measures? 

Though every precaution is taken to insure the safety of your work, unfortunately even with the best operators and best machines, error is possible. Submitting any hard-copy prints to our firm for scanning, processing or other handling constitutes an AGREEMENT by you that any damages or loss by our company, subsidiary or agents, even though due to the negligence or other fault of our company, subsidiary or agents, will only entitle you to replacement. Except for such replacement, the acceptance of the hard-copy print is without other warranty or liability, and recovery for any incidental or consequential damages is excluded